List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Establish scope of office processes to be included | 1.1 | Identify office process links to other departments and external organisations. |
| 1.2 | Establish deliverables expected by internal and external customers, including regulators, if any. |
| 1.3 | Identify existing processes completely internal to the office. |
| 1.4 | Confirm management support and identify any imposed exclusions or limits to the office competitive systems and practices implementation process. |
| 1.5 | Identify any required budget and reporting processes. |
|
2 | Facilitate engagement by office or administration work group with competitive systems and practices | 2.1 | Determine extent of capacity and commitment to efficiency improvement. |
| 2.2 | Explain competitive systems and practices concepts. |
| 2.3 | Gain commitment to competitive systems implementation. |
| 2.4 | Agree with other employees on visual indicators to be used and their location. |
| 2.5 | Determine skill base of office or administration employees in competitive systems and practices and techniques and arrange for any required training. |
| 2.6 | Encourage or develop communications between employees and specialists outside the team. |
|
3 | Facilitate implementation of competitive systems and practices | 3.1 | Guide others in the process of selecting/reviewing competitive practices. |
| 3.2 | Collectively examine known customer requirements. |
| 3.3 | Identify process stages. |
| 3.4 | Establish/review triggers and indicators for customer pull in the office. |
| 3.5 | Participate in and guide setting/resetting of key performance indicators (KPIs). |
| 3.6 | Encourage and lead implementation of competitive system and selected practices. |
| 3.7 | Identify muda (waste) using implemented competitive systems and practices. |
| 3.8 | Set up/review processes for classifying and reducing muda. |
|
4 | Facilitate continuous improvement | 4.1 | Review functioning of competitive systems and practices with office employees. |
| 4.2 | Identify barriers to improvement from initial implementation. |
| 4.3 | Gain commitment to continuous improvement (kaizen). |
| 4.4 | Apply appropriate tools to remove barriers to improvement and to establish continuous improvement. |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to facilitate implementation of competitive systems and practices on one (1) or more occasion and to:
identify the scope
facilitate engagement
facilitate implementation
facilitate continuous improvement.
Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:
principles of competitive systems and practices, common tools, and their application to the office environment
methods of gathering data against key performance indicators (KPIs)
muda in an office environment (and required muda)
current office processes
visual indicators.
The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.
The collection of performance evidence is best done from a report and/or folio of evidence drawn from:
a single project which provides sufficient evidence of the requirements of all the elements and performance criteria
multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.
A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.
Assessment should use a real project in an operational workplace.
Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
The assessor must demonstrate both technical competency and currency.
Technical competence can be demonstrated through:
relevant VET or other qualification/Statement of Attainment AND/OR
relevant workplace experience
Currency can be demonstrated through:
performing the competency being assessed as part of current employment OR
having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.